Returns & Exchanges
We want you to be 100% satisfied with your Boston Scally Co. gear, which is why we offer a straightforward 30-day window for returns and exchanges on all unworn and unwashed items. Whether the fit isn't quite right or you've changed your mind, we are here to ensure you get the perfect cap for your collection.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to begin the process and select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will provide a prepaid shipping label via email for you to print and attach to your return package.
Pack and Ship
Place the items in their original packaging if possible, ensuring all tags are attached, and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing